En
Superpower – for operators
Insights – for managers
Revenue growth – for business
Increasing CC metrics by introducing a prompter with personal adaptive recommendations based on expert and data approaches
With & Without us
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Sales
Objection Handling, Customer Openers, Conversions and Revenue
Support
Answering questions, solving problems, Satisfaction and Retention
Compliance
Compliance according the law, Security controls and Risk mitigation
Operations
Level of automation, user-friendliness of interfaces and Speed / Quality
Growth your Metrics
+32%
Visits to residential complex sales offices
Developer
+25%
Debt
collection
Collection
+38%
Credit and insurance products
Bank
+23%
Accompanying products and services
Telecom
How It Works
Guidance Checklist Online
Dynamic changed and personalized cue
Guidance Checklist for each call
Tracking the pronunciation of recommendations
Questions & Objections
Knowledge base for fast answering
Data-based effective objections handling
Dynamic timely hints
Reports & Analytics
Reports for operators, products, metrics, calls
Analysis of the dependence between conversion metrics and cue presence
Real metrics for each call
Quality Assurance
Evaluation of the script following
Scoring cards with various criteria for operators
Trusted insights based on successful dialogues
Compliance Incidents
Tips on how to fix the incident
Muting timely detected incident
Signaling to the security service
Education & Perfomance
Educational tips based on the dialogue result
Debriefing with the managing manager
Process gamification
Expert Scripts Adaptation
Together with a partner consulting agency, changes are provided in the script for the growth of metrics
Key Technologies Inside
Online ASR
Built-in ASR, company-wide, online recognition
NLP
Replica Classification, NER, and the Dialog Engine
Sentiment
Evaluation of the emotional color and reaction of the client
Profiling
Defining a customer typology for a high-level personalization
Integration with your Infrastructure
☎️ Telephony
integration with cloud telephony and online speech recognition

📩 Text channels
omnichannel text integration with click-to-answer hints

💬 Chatbots
adaptation of chatbot scenarios for built-in system scripts

… other infrastructure
flexible approach to product functionality and microservice architecture allow integration with a wide range of existing solutions
Interfaces for Operators and Managers
🖥️ Manager Interface
Reports with analytics and quality control in a separate web service:
– Frontend Web App
– Integration with PowerBI and analogues
– Upload to Google Sheets and analogues

📱 Operator Interface
Checklists and dynamic hints:
– Frontend Web App
– Integration into the current interface
– Separate Mobile App

🏗️ Deployment
– In the cloud with CC-Prompter branding
– In the cloud with company branding
- Within the company
With & Without us
Features
Currently
With CC-Prompter
Call Analysis
Selective, with implausible conclusions
100% cover, with transparent insights
Best Practices
Depends on operators qualification
Scaling to the work of each operator
Request processing speed
Looking through all manual guides
At the time of question
Operators on-boarding cycle
Several weeks for peak efficiency
After several hours of system usage
Metrics changes
Plateau or decreasing
Boosting for each period
And also!
Standard inefficient processes
Advanced system
Want a Product!
Portfolio
  • Banking
    Call Center for Credit Cards Sales
    Context: The bank needs to accelerate the training of sales managers due to their high turnover. I would like to shorten the learning process through individual recommendations online, the use of which will keep the performance of new operators at the current level.
    Solution: The operator's prompter upgrades the training system for sales managers, provides online recommendations for following the script, answering questions and working out objections.
Banking
Call Center for Credit Cards Sales
Context: The bank needs to accelerate the training of sales managers due to their high turnover. I would like to shorten the learning process through individual recommendations online, the use of which will keep the performance of new operators at the current level.
Solution: The operator's prompter upgrades the training system for sales managers, provides online recommendations for following the script, answering questions and working out objections.
Schedule a Demo!